Last updated: 07 January 2026

Our Commitment

Day Hurst Financial is committed to providing a high standard of service. If something goes wrong, we want to know about it so we can address the issue promptly and fairly.

This procedure explains how to make a complaint and how it will be handled.

Step 1: How to Make a Complaint to Us

If you wish to make a complaint, please contact us in the first instance.

Day Hurst Financial
17 Rodney Road, Backwell
Bristol, BS48 3HR

📞 07888 645174
✉️ sian@dayhurstfinancial.com

Please include your name, contact details, and a clear description of your complaint, along with any relevant dates or supporting information.

Step 2: What Happens Next

• We will acknowledge your complaint promptly, usually within five business days.
• We will investigate the matter fairly and thoroughly.
• We aim to provide you with a final response within eight weeks of receiving your complaint.

If we are unable to provide a final response within this timeframe, we will explain why and keep you informed.

Step 3: Escalation to Our Network

If you are not satisfied with our response, or if eight weeks have passed without a final response, your complaint may be referred to our network.

Ingard Financial Limited
Maple House Park West
Sealand Road
Chester
CH1 4RN

✉️ enquiries@ingard.co.uk

Ingard Financial Limited is authorised and regulated by the Financial Conduct Authority and is responsible for overseeing complaints relating to its Appointed Representatives.

Step 4: Financial Ombudsman Service

If your complaint is not resolved after it has been reviewed by Ingard Financial Limited, you may then refer the matter to the Financial Ombudsman Service (FOS).

You must do this within six months of the date of the final response letter.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

0800 023 4567 or 0300 123 9123
www.financial-ombudsman.org.uk

The Financial Ombudsman Service is an independent body that helps resolve disputes between consumers and financial firms. Using their service does not affect your legal rights.

Regulatory Information

Day Hurst Financial is an Appointed Representative of Ingard Financial Limited, which is authorised and regulated by the Financial Conduct Authority.

Record Keeping

All complaints are recorded and handled in line with regulatory requirements. Feedback is used to help improve our services.